University Application

I would like to explain about work experience. From 2005 to 2007, I worked as a help desk technician for a high school affiliated to Korea University in Korea. I maintained roughly 400 desktops and supported technical works including backup, error corrections of desktops and printers, and unskilled user’s mistakes. I formatted and installed Windows OS and replaced main-board’s condenser, VGA, RAM, HDD, LAN card, and ODD. I installed a LAN line for new class rooms to be internet accessible. In 2008, as a system operator I worked for one of the biggest securities companies in Korea.I implemented a daily batch job involved opening and closing a stock market, processing deals in stocks, ERP, marketing and whole stock task with Solaris UNIX. I was involved in discussion on a modification of a batch job scheduling and maintained a batch job by documenting on a scheduled manual record and analyzing the dependency while recording the elapsed time. The next job that I worked for one of the biggest telecommunication companies in Korea, where I discussed about annual operational plan and held the responsibility of including DB running on AIX UNIX and CTI, IVR and recording servers running on Windows 2000.I did first-level troubleshooting and informed a person in charge of a server when the issues arose. I continued to work as a technical support specialist for Apple in 2011 in Singapore. I provided front line support via live web-chat and email for Apple Care certified technicians. I drew on technical information from groups such as Apple care engineering, service training and documentation with a predominant focus on assisting field technicians with the repair of Apple Products.I identified potential engineering issues and trends in escalations by ongoing analysis and tracking of escalations, and analysis of reports. Currently I am working for Seagate as a technical support specialist. I answer to inbound customer inquiry calls and emails for individual and business Seagate hard drive customers. I work cross-functionally to resolve complex issues in Windows and MacOS environments. One day, I participated in a project in designing a team website to implement integrated trouble shooting.It became a great internal knowledge base for our team. It is also very helpful as all articles written by hands on experience for specific issues. After designing the project, I have trained team members for trouble shooting steps for Apple products, and it was a good opportunity for me to utilize my previous working experience at Apple. I am quite interested in UNIX system administration and database. I want to be a computer science professional who delivers environment friendly, convenient and secure life to the world.Special achievements I have made is that I was promoted to be an advanced network product support team member in Feb 2013. I was Chosen as a top 10 agent of all agents around the world in 2011. My personal aim is to know essential comput er knowledge to lay down the foundation. Furthermore, I wish to learn the computer and its related fields in depth. Actually, that was my hope when I was working as a system operator in a big data center. This was because I ran shell scripts daily but sometimes I did not fully comprehend how it works.I monitored SQL queries yet sometimes I had difficulty to understand it. I would like to build my career at business computer related. However, the requirements I applied were asking a degree in computer science. In addition, I hope to discover a potential and interesting area in computer filed through BCS. I would like to study with Adelaide University as they provide high quality teaching. I believe after graduation of this degree, I will be highly skilled and adaptable with the ability to design computer-based solutions to the problems of information management and processing.