Change Proposal Essay

Kudler Fine Foods is an exclusive neighborhood food store with outstanding local and trade in prices. The company has locations found in La Jolla, Encinitas, the San Diego metropolitan area, and also Del Mar. These stores entail of about approximately 7,980 square feet of merchandising space in the best sophisticated shopping locations. Kudler’s’ assortment consist of the luxury cheeses, pastry goods, wines, meats, garden-fresh goods, condiments and seafood. By declaring the most important details of the establishment’s existence, the reader of this paper will become familiar with the reason for this style of organizational structure, lateral and vertical collaboration, the phases of the collaboration process, and the key stakeholders and the collaborative interactions among them in order to reach a victory. Primary reasons for the business existence Kathy Kudler had a vision and made it a reality. Her experience in marketing gave her a leg up in the industry and the ability to market her vision. With her mission statement in place she and her staff provide exceptional service to customers and the community. â€Å"Our selections, coupled with our experienced, helpful and knowledgeable staff, merge to offer each customer a delightful and pleasing shopping outing†. If its quality you seek, then quality is what she and her staff delivers. Special orders are also welcome. If not for her desire to make shopping the simplest and most pleasurable to customers Kudler’s would not belong have become a reality. In organization collaboration consist of employees working together to accomplish shared goals. We all should know of the saying â€Å"Two heads is better than one,† this statement is indeed true. As workers in the bakery progress into the Christmas season, we have seen some changes that need to be made. Collaboration with our staff has allowed us to open the door and make the necessary changes needed. Changes needing attention are as follows * Waste * Safety * Customer care As manager, staff and I have held meetings, brainstormed and visualized where as a team we would like to see the company and the department in the future. Changes need to be made as far as waste; we are wasting too much product. Safety, we have a great record we would like to maintain. Customer satisfaction is at an all-time high but we would like to see our customers referring us new business. Changing the way Kudler focuses on waste, safety, and customer care. Managing this change comes with some adjustment and re-alignment of a few processes. We want to continue operating at optimum levels or performance to bring our customers the highest quality of service along with our superior products in the bakery. Focusing on waste, we waste approximately 4 thousand dollars a quarter in day olds and charge offs. That equates to $1600.00 a month in lost revenue. Team members need to be properly trained in order accuracy. By doing so we have proposed a training lead to shadow each employee and engage them to ask questions and repeat orders back to customers. Also we propose to offer day olds at a discounted rate, and once items have reached near expiration dates we like to donate to the local food banks and churches for a quarterly write off. This proposal suggests we will bring down the number per quarter and see more profits, allowing us to provide higher wages to our team members. Safety is a major focus in our department; we are at a 0% for accidents and pride ourselves in taking all safety precautions. Management proposes to hold weekly training meetings relevant to the industry and department per OSHA guidelines. All staff members must attend mandatory meetings on a weekly basis. We will schedule these meetings so all members will not have to attend during their personal time. Customer satisfaction is at an all-time high as we mentioned earlier, however we would like to accelerate our service to a higher level. Beginning the New Year we planned to begin handing out CSSS; customer service satisfaction surveys. At the end of each week we will compile the data and suggestions to see where we are lacking in service. The four dimensions of change management are strategy and vision, resources, systems and organizational culture. First, the strategy and vision that I have for the implementation is to inform each team member of the bakery of the new processes, and the expectation. This process will be introduced in phases. The resources that will be needed for this change be clear knowledge and a handbook approved by OSHA and upper management. If employees need an adjustment period to learn new processes and procedures we will allow an open forum to ensure all staff members’ success. I would use the Project Management approach in managing this change by supervising both the implementation of the CSSS, and its results. Close monitoring in conjunction with the safety and waste programs set forth. Prior to incorporating this change, I will advise my team in the bakery to inform me and show me daily reports on waste and customer satisfaction vs. complaints. I will then work directly with the staff to implement all necessary changes within the department. From initial planning, to installation to daily monitoring and follow up, I will keep both my managers, and my supervisors informed of the progress and results of the change. Necessary corrections will be implemented as we grow and change as a team. My expected return on investment is not only going to be looked at by cash savings, but also savings in overages in labor, time spent by employees in which their focus is not on Kudler Fine Foods related business, and employee morale. The cash savings will be productivity based. The more time that my bakery employees spend on customer related business, the more productive they will be. By incorporating the CSSS, safety and new waste projects; this will ensure that each and every member of the bakery will be focused and attentive to bakery and customer satisfaction. As the other members of the bakery see their effort and drive are being met by their fellow employees, this will increase their desire to keep pushing towards our department and personal goals. Once each employee’s realizes that everyone is doing their part, it will add to their sense of team accomplishment. I am very confident that this change that I am suggesting will increase both monetary returns, but also increased individual and departmental morale. Kudler Fine Foods has an impeccable reputation for superior service and customer care. By implementing such processes we plan to uphold the company mission and values is our number one priority. Utilizing teamwork and engaging our employees to embrace change is our goal as a company and as managers. We want to see our staff and company succeed and thrive. By implementing such change we offer more growth and stability for our company to expand and our staff to grow within our family. Reference https://ecampus.phoenix.edu/secure/aapd/cist/vop/Business/Kudler2/internet/about.asp Kudler Fine Foods. (2012). About Kudler. Retrieved from http://Kudlerfinefoods.info Functional Area Relationship, Jennifer Hoff UoP